Watch Your (Body) Language
Source: CENTURY 21; Market Leader; CENTURY 21 Hawaiian Style
In real estate, as in almost everything else in life, body language speaks volumes – yours as well as your prospect/client’s. Many emerging studies are affirming the importance and scientific bases of body language in business, interpersonal communication, and perception.
When interacting with your clientele, here are a few tips to remember:
Negative:
Limited or no eye contact
Brow tension
Crossed arms
Whole body positioned away from the person you’re speaking with
Tight jawline
Hunched shoulders
Rigid body posture
Tapping fingers
Fidgeting
Positive:
Body position upright
Facing the other person, leaning slightly forward means “I’m listening.”
Smiling eyes mean “I’m comfortable with you.”
Eye contact means “I’m interested. I like you.”
Relaxed jaw and brow means “I’m calm and at ease.”
Pleasant voice tone means “I’m relaxed.”
Fingers interlocked behind head, elbows out means “I’m open to ideas.”
Mirroring behavior means “I want to be friendly.”
Sitting still means “I’m more interested in what you are saying than anything else.”
These proven tips will help your clientele feel more at ease when working with you. At CENTURY 21 Hawaiian Style, we believe in mentoring and coaching our valued agents so as to ensure their success. Seemingly small tips such as these, in conjunction with more robust support mechanisms will ensure long-term success in real estate!